Conditions of Use


1. APPLICATION OF TERMS AND CONDITIONS

 

As part of the protection of minors and in accordance with Article L. 3342-1 Code of Public Health which states that the sale of alcohol to minors under eighteen (18) years is prohibited, the buyer agrees, by filling the order, to have ten eighteen (18) years of age at the date of the order on the site of the Grand Cave Listrac.

 

* In accordance with the provisions of Law No. 78-17 of 6 January 1978, you have the right to access, rectification and opposition on the data concerning you.
 
These conditions apply to the sale of products by BIG LISTRAC on its online store. They are available to all buyers on the Website of GRAND LISTRAC.
Just for the buyer to click on "Terms of Use" (in the box "information).) To learn the whole. Consequently, the placement of an order implies full and unreserved the buyer to the Terms and Conditions to the exclusion of all other documents issued by the Grand Cave Listrac and have a value indicative.


The loyalty program and gift is restricted to a particular clientele, and is exclusively managed by the Grand Listrac. This can interrupt at any time loyalty program or modify it at their convenience. The price of the port is not charged to the customer to send gifts.

Acceptance of order is subject to the payment thereof by the CLIENT and shall be effective upon receipt thereof in its entirety.

The CUSTOMER may follow the evolution of his order at any time on the website www.cave-listrac-medoc.com in "My Account" then "detail of history and my orders," or by telephone by calling customer service (or Virginia Christine) Monday to Saturday from 9am to 12pm and 14pm to 18pm.


Details enabling contact with the basement GRAND LISTRAC (customer service) are:

 

    
By phone at 05.56.58.03.19 to make and track orders
    
By fax to +33 (0) 5 56 58 07 22
    
By mail at 21 Grand Avenue LISTRAC Soulac 33480 LISTRAC-MEDOC


Other contact options available to the client:
You can use the order form to contacting customer service or webmaster if you have a technical problem.

2. PRICE

Prices are quoted in Euros (€). They include tax, excluding shipping. Subject to typographical error and display.

A detailed invoice will be sent to each customer by mail after sending the order. Invoices are given in Euros (€). All bank payments are made in Euros (€).

 

If negotiations fail, this contract is and remains subject to French law. Any dispute arising in connection with the execution or interpretation of this contract will be lodged with the court the defendant's domicile or place of delivery, regarding orders placed from France. For those concluded from another country of the European Union, the contract is also subject to French law. Therefore, any dispute arising in connection with the execution or interpretation of this contract shall be brought before the courts under the guidelines and regulations of the European Union.

 

3. SHIPPING

Shipping costs vary depending on the type of delivery, weight or number of items, and the country of delivery.

When ordering, multiple delivery mode are available:

So colissimo • Delivery:


Price: from 10 Euros for delivery in France.


Delay: The picking and shipping of packages occurs at the latest within 48/72 hours of recording your payment. You have the option to have it delivered at home during the day at selected or evening by appointment between 17h and 21h30 in Paris, or in a post office chosen in space or at the merchant Cityssimo chosen. You are informed by SMS or email when your package is available.

• Delivery by Transporter:


Price: from 25 Euros for delivery in France.


Delay: The picking and shipping of packages to take place no later than 48/72 hours of recording your payment. You are delivered at home during the day, Monday through Friday, by the carrier in 8 to 10 days. Please note, delivery times can sometimes exceed ten days depending on the type of the port and place of delivery.


4. PAYMENT

The price of items ordered is payable in full at the Cave GRAND LISTRAC, upon issuance of your order on the site, according to one of the following payment methods:


- By credit card (secure online payment or communication number, expiry date and holder by phone, fax or mail)


- By check payable to Grand Listrac (to include with your order)


- By bank transfer communication with all data of the account holder customer service via email or fax 05.56.58.07.22

2 - Wine futures (not available online)


Control of fine Wines entails the payment, when ordering, a deposit of half of the total price including VAT and excluding shipping costs. Upon receipt of your order with payment by check, we send you a detailed confirmation letter, worth booking certificate, provided that the transfer of ownership of the wines will take place after payment of the final invoice.


When the wines are ready for commercialization, or 18 to 24 months after the order, we will notify you by e-mail or postal mail, subject to providing us with your latest contact information, their availability and the remaining balance to be paid by you (half of the total amount of reservation + VAT shipping if applicable)). You will then have a maximum period of 8 months to complete the settlement and give us your specific instructions for delivery. Ultimately, a final recovery will be sent by mail, it will remind you of the balance of the booking, shipping (if they apply) and any child care expenses to pay to unlock your order. You will then have a period of 30 days to respond. After this period, the sale will be canceled automatically and the cellar Grand Listrac resume freely available wines. Your account will be credited with the payment of your order, less than 20% of the initial amount in compensation for costs incurred by the Grand Listrac cellar, and this amount will be kept available for a period of ten years.

Upon receipt of your payment, we will ship the wines along with your final invoice.
 
5. TRANSPORT AND LIABILITY

The goods travel at your own expense and risk. It is your responsibility to check the contents of the package at the time of delivery and to make reservations if necessary, as follows:

On the delivery note provided by the carrier.
And in any case, preventing the cellar GRAND LISTRAC by phone at 05.56.58.03.19 or email customer service within 48 hours.

In case of breakage or damage during the preparation of the order or delivery, the Cave GRAND LISTRAC would you need to deliver to you again, and as soon as possible.

 

6. RETURN THE PRODUCT

Pursuant to Article L. 121-16 of the Consumer Code, you can return at your expense, to the address of our headquarters listed in Article 1, the product within seven (7) days from delivery in good condition and in original packaging with the original invoice for exchange or refund of an amount equal to the value of the returned product and the original shipping costs.

With regard to early wines, you have a period of seven days from the receipt of your proforma invoice to request the amendment or cancellation and refund your order. After this time it will be considered final.

Support the cost of return
The Cave GRAND LISTRAC do shall bear the cost of return (the basic rate in force) that if one of the following conditions is met:

The delivery does not comply with the order, or you have made with the carrier. Please immediately contact customer service: Customer Service

7. RETENTION OF TITLE

And until payment in full of the Cave GRAND LISTRAC retains ownership of goods sold. The full transfer of ownership rules will be worth. Therefore, the buyer will become responsible for items upon delivery, transfer of ownership transfer worth the risk.

8. RESOLUTION OF THE CONTRACT

A default by the customer on the agreed date and one month after a notice was unsuccessful, the sale will be canceled automatically if the seller seems good, with a refund of deposits paid by the purchaser, and possibility for vendor request for interim relief, the return of products previously delivered as appropriate, without prejudice to other damages. In the event of a recovery by means of litigation, it will result in a lump sum amounting to 15% of the amount of the order.

9. CONFIDENTIALITY OF DATA

Right of access and rectification
In order to meet your needs and ensure maximum sales department, we are led to record and retain certain of your personal details (name, address, telephone ...).
These elements allow you to receive commercial offers from the different GRAND Cave LISTRAC by phone, mail or email.
If you do not want to, you must write to the Grand Cave LISTRAC Soulac 33480 21 Avenue Listrac-Médoc stating your full name and address or modify your information in the "Your Account".
Under the Data Protection Act of 6 January 1978, you have the right to access and modify data stored.
 
10. LAW AND JURISDICTION

In case of difficulties in applying the general conditions of sale, we invite you to seek an amicable solution by contacting us:

Cave GRAND LISTRAC
21 avenue de Soulac
33480 Listrac-Médoc
Monday to Friday: 9:00 to 12:00 and from 14h to 18h
Phone: 05.56.58.03.19
Fax: +33 (0) 5. 56. 58.07.22
By mail> Customer Service

As part of the protection of minors and in accordance with Article L. 3342-1 Code of Public Health which states that the sale of alcohol to minors under eighteen (18) years is prohibited, the buyer agrees, by filling the order, to have ten eighteen (18) years of age at the date of the order on the site of the Grand Cave Listrac.